Sheraton Brooklyn New York

Great helpful staff

Housekeeping was great! The ladies in housekeeping were such sweet, pleasant and very accommodating.

Really enjoyed our 10 night stay in this hotel. Our expectations were somewhat subdued after reading various reviews online but overall this place was great. The bed was extremely comfortable. The heating worked very well when we went in December and the shower was nice, warm and powerful. The wifi was also terrific. My partner and I work online so we would often have to take meetings in the room, and it never failed us. Housekeeping came daily and replenished our coffee and water supplies. Each day we received some Starbucks branded coffee every day which was delicious to wake up to. The room was very quiet and we slept very peacefully throughout our stay

The lady that checked me in was lovely (Wed 27th Nov, late afternoon), the cleaners on level 8 were amazing! Very friendly and made my stay so comfortable, room was huge and had everything I needed. The male staff at the front desk were also very helpful, I received excellent hospitality! Location was great, there’s a shopping centre right across the road with food options that open till very late as well as subway entrances/exits right around the corners which made me as a solo traveller feel very safe when coming back to the room late at night after a long day of exploring the city.

Steve, Jay, Chantel were incredibly helpful not to mention other staff members who provided directions and assistance during our stay. The second room we were given was comparable to our initial room with the added bonus of a operable air conditioner. The in-hotel café was a welcomed treat.